Family First Financial is an independent insurance agency that’s been helping Floridians find affordable and reliable insurance solutions to protect themselves and their families for almost 20 years. Honesty, integrity, and professionalism are the cornerstones on which we’ve built lasting and meaningful relationships with our customers. As a growing company, we need a positive and strong communicator willing to continue building those relationships with both existing and new clients.
As a Customer Service Representative or Insurance Agent for Family First Financial, your interaction with our customers will help them feel like they’re a part of our family. Whether you’re helping them find new insurance, making changes to their current policies, or responding to their questions and concerns, your service will give our customers peace of mind and bring you fulfillment as you start, what we hope, is a life-long career at Family First Financial
At Family First Financial, we offer a very competitive starting salary. Please take a look at the other benefits we offer:
· Flexibility: As parent’s, children, and siblings, ourselves, we appreciate the importance of family and offer flexibility when duty calls!
· Education Reimbursement: We offer reimbursement for certain licenses & free continuing education for active licenses
· Culture: Our office is a warm, friendly, and positive place to work.
· Paid Training
· Commission: Family First Financial’s success is uniquely tied to your own; we offer a robust commission structure.
· Vesting: Opportunity to have an ownership stake in your success
· Growth: The opportunities to further your career and make a great living are only as limited as you make them
· Location: Easily accessible and conveniently located
· Dress: Business casual
Assess customer needs and advise clients on coverage options.
Provide quotes, prices, and required information promptly
Develop and maintain professional relationships with customers
Prepare and make policy changes
Maintain strong knowledge of company products, pricing, and policy features
Maintain knowledge of competitors and provide feedback
Routine follow up with customers
Answer phone promptly, professionally, and courteously
Maintain appropriate records in agency management database, including client conversations
Perform and complete tasks in a timely manner
Organize and prioritize tasks
Identify & offer insurance solutions to customers
Skills, qualifications, and experience:
Excellent customer service and interpersonal skills needed to work with customers
Positive attitude and kind demeanor
Ability to fluently speak and write in order to respond to questions and present information
Ability to read, analyze, and interpret information
Adept at multi-tasking, organization, & promptness
Ability to problem solve and deal calmy in situations where limited standardization exists
Self-motivated and teamwork-oriented
Willing to offer clients new policies
Able to add, subtract, multiply, divide and work with percentages
Ability to carry out detailed oral or written instruction
Willing to obtain Personal & Casualty Lines insurance license within 60 days of hire date (Assistance provided for licensing)
Able to operate a keyboard, computer, printer, fax machine, scanner, and copier
Familiar with Microsoft Word, Excel is preferred
High School Diploma or AA Degree
Valid drivers license and able to commute to office