We are growing and are in search of customer service-oriented professionals to join our team!

The Customer Experience Coordinator (“CEC”) is responsible for assisting policy owners and agents telephonically, on-line and through written correspondence. The CEC resolves internal and external customer issues and works to preserve customer service standards for our organization.

Who are we?
We are a growing Florida based firm, with our home office located in St. Petersburg, FL, that prides itself in handling Homeowners Property and Casualty claims from first notice of loss through claim resolution for our clients. We specialize in servicing Insurance carriers that insure both Mobile Home and Homeowners policies. We are a family-based organization where your voice can be heard, and you will not get “lost in the crowd”. It is our mission to provide a reliable and timely claims experience for our customers, with a corporate culture that supports personal growth and development opportunities for all employees.

Storm King Claims is part of the Jerger family of companies that also includes American Traditions Insurance Company, TJ Jerger MGA and West Point Insurance Services.

Why work with us?
We are a family-oriented organization committed to providing competitive compensation and benefit packages to our employees including:

This is a full-time hourly/Non-exempt position with a pay range of $20-25 per hour based on experience.
Medical, Dental, and Vision benefits starting day 1 of employment
401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
Generous PTO and paid holiday schedule
1 day paid volunteer time off per year
Onsite workout facility
Casual dress code (work appropriate)
7.5 hour work days...37.5 hour work week!

What will you be doing?
Act as primary service contact and first notice of loss liaison for customers and agents
Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees.
Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
Respond to telephonic, email, and written correspondence
Process assigned policy level transactions within level of authority
Conduct research when needed to complete service requests
Handle all service requests within department service standards
Assist with preparation of service reports as requested
Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner
Identify, recommend, and implement customer conservation approaches to enhance policy retention

The Ideal Candidate will possess:
One-year experience in Customer Service. Two (2) years of experience (preferred)
Excellent oral and written communication skill – Bi-lingual Spanish (preferred)
High School Diploma or equivalent is required; Associate's Degree (preferred)
4-40 Customer Service Representative Licensure a plus; must be willing and able to ascertain licensure within 6 months.
Proficiency with Microsoft Office products.
Results driven with strong problem solving and analytical skills.
Ability to efficiently navigate through systems and websites to maximize time with callers.
Ability to work in a fast-paced environment and manage changing priorities effectively.
Ability to work within a call center scheduled environment – Overtime may be required

Additional info:
• Our offices are located in Pinellas Park, FL. At this time we are not considering remote applicants.
• Typical Office hours are 8:30-5:00pm Monday-Friday

Physical requirements:
This position is in an office environment and would require:
Must be able to remain in a stationary position for 50%- 75% of the time
This person in this role needs to occasionally move about inside the building to access office machinery and support team members
Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and key board.

To apply:
https://recruiting.paylocity.com/recruiting/jobs/Apply/3239702/West-Point-Underwriters/Customer-Experience-Coordinator-Spanish-Speaking-preferred?source=Central%20Insurance%20School

Position Overview: We are seeking a highly motivated and professional Bilingual Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.
Key Responsibilities:
Handle incoming calls from customers promptly and professionally.
Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
Identify customer concerns and resolve them effectively to ensure a positive experience.
Utilize problem-solving skills and product knowledge to address inquiries and complaints.
Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.




Attend necessary sales and customer service training sessions.
Execute local store marketing initiatives and other marketing efforts.
Represent the company in all business-related activities.
Perform other duties as assigned.
Qualifications:
Bilingual proficiency in English and Spanish is mandatory.
High school diploma or equivalent required.
Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
Previous experience in a call center or customer service role is preferred.
Experience in sales or telemarketing is a plus.
Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
Strong organizational and time management skills to handle multiple tasks efficiently.
Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.
1-year customer service experience preferred, preferably in an insurance-related field with a 2-20 license.
Reliable transportation is required.

JOB ID 27193 – Licensed Property Insurance Representative (2-20 or 20-44)

Location: Tampa, 33607 – This position is onsite

Type: Contract to hire

Pay: $22.00 per hour

Schedule:


Job description:
Respond to inbound calls and emails from prospective customers seeking information on property insurance, primarily home and auto coverage.
Engage with clients to understand their specific insurance needs through effective questioning and active listening.
Provide accurate and tailored insurance quotes based on individual customer profiles and coverage requirements.
Guide customers through the sales process, clearly explaining policy details and assisting with policy selection and purchase.
Ensure all post-sale documentation and customer information is accurately recorded and processed before assisting the next customer.

Requirements:
Must have an active 2-20 or 20-44 insurance license.
High school diploma or equivalent.
Background check required

JOB ID 27193 – Licensed Property Insurance Representative (2-20 or 20-44)

Location: Tampa, 33607 – This position is onsite

Type: Contract to hire

Pay: $22.00 per hour

Schedule:


Job description:
Respond to inbound calls and emails from prospective customers seeking information on property insurance, primarily home and auto coverage.
Engage with clients to understand their specific insurance needs through effective questioning and active listening.
Provide accurate and tailored insurance quotes based on individual customer profiles and coverage requirements.
Guide customers through the sales process, clearly explaining policy details and assisting with policy selection and purchase.
Ensure all post-sale documentation and customer information is accurately recorded and processed before assisting the next customer.

Requirements:
Must have an active 2-20 or 20-44 insurance license.
High school diploma or equivalent.
Background check required

Responsibilities
• Communicate with customers via phone, email and chat
• Enter all required data into system to maintain current file on assigned accounts
• Provide knowledgeable answers to questions about commercial lines insurance products, pricing and availability
• Discuss and process endorsements for clients
• Manage billing and insurance audit inquiries
• Remarket accounts with insurance carriers
• Work with internal departments to meet customer's needs

Qualifications
• At least 3+ years' of relevant work experience
• Casualty Insurance License 4-40 or 2-20
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to organize and prioritize work
• Customer Focused and service oriented
• Team Oriented
• Reliable and Dependable
AMS360 a Big Plus

JOIN THE CAPITAL FAMILY
FIRST-YEAR COMMISSION-ONLY INCOME RANGES FROM $50,000-$100,000+

For over 50 years, Capital Insurance Agency has proudly served as the exclusive provider of employee benefits to State of Florida Government Agencies, Universities, and State Colleges offering supplemental health, life insurance, and retirement planning to more than 100,000 employees. As the employee population grows, the demand for skilled Life & Health Agents has never been higher.

We’re seeking highly motivated, self-disciplined individuals with an entrepreneurial mindset eager to build a rewarding commission-based life insurance sales career. With advanced commission options, a robust client database, and high-level agent contracts, your earning potential with Capital is unlimited!

Income Potential & Benefits:
-First-Year Commission-Only Income: $50,000 – $100,000+ based on performance and effort.
-Residual Income: Build long-term income through renewal commissions.
-Monthly and annual bonuses and incentive programs.
-Opportunities to earn all-expense-paid travel packages (destinations include Europe, Bahamas, South America, and more).
-Reimbursement for E&O insurance and NAIFA membership during your first year.

Professional Support:
-Free access to our database of over 100,000 clients with an established, favorable relationship.
-Dedicated support from a professional home office team and Regional Directors strategically located throughout Florida.
-High brand recognition supported by partnerships with top-rated carriers.
-Continuous professional development, product training, and leadership opportunities.

Key Responsibilities:
-Educate clients on the features, advantages, and benefits of various life and supplemental health insurance policies.
-Present and sell insurance solutions to both new and existing clients.
-Conduct in-person or virtual meetings to review clients’ current benefits and needs.
-Develop and illustrate customized retirement plans tailored to each client’s goals.
-Commit to full-time hours (40+ hours/week) with a strong work ethic.
-Stay compliant with industry standards and regulations.

What We’re Looking For:
-Valid Life & Health License (or willingness to obtain one with guidance).
-Basic proficiency with computers and technology.
-Strong written and verbal communication skills.
-Excellent negotiation skills with the ability to overcome objections.
-Self-motivated, enthusiastic, and career-focused individuals with a professional demeanor.
-Reliable transportation and the ability to meet with clients in person.
-Entry-level and experienced candidates are welcome to apply.

Why Join Capital Insurance Agency?
At Capital, we don’t just offer a job—we provide a path to a thriving career. With our extensive resources, unparalleled market access, and unwavering support, you’ll have everything you need to succeed. If you’re ready to protect the lives, families, and assets of others while building a prosperous future for yourself, we invite you to apply today!

Apply Now:
Take the first step toward an exciting career with Capital Insurance Agency by emailing your resume to the Recruiting Director at chelseariggle@capitalins.com.

Plymouth Insurance Agency is seeking a licensed 4-40 or 2-20 agent to join our team! We are offering on the job training.
Spanish-speaking favorable.

Responsibilities:
- Review & explain insurance policies to new and existing clients
- Resolve client inquiries and complaints
- Comply with insurance standards and regulations

Qualifications:
- Must hold a minimum of a 4-40 license and be willing to obtain a 2-20 license
- Excellent customer service skills
- Ability to build rapport with clients
- Possess a desire for self-development and be self-motivated
- Ability to function in a team setting
- Excellent written and verbal communication skills
- Ability to work autonomously
- Ability to effectively multi-task